Since November 02, 2020 there is a 2nd lockdown in Germany. We assume that the processing times at the citizens’ offices will slowly increase in the coming weeks. Orders from mid-December onwards will probably be processed with a delay or in January.
To increase the safety of our employees, we are implementing the following measures with immediate effect:
- we reduce our personal visits to the post office (twice a week)
- complete orders that are received by 3 p.m. on Mondays will be sent the same day/following day.
- complete orders that are received by 3 p.m. on Thursdays will be sent the same day/following day.
- we usually update the tracking number and the status update in the ticket the following day.
We are also prepared for a tightening of measures and can maintain our service.
Last shipping date in December is Monday, the 21.12.2020. From Monday, the 04.01.2021 on, shipping will be done as usual.
If you have not received an answer from us / the citizen’s office within 2 months after your request has been processed by us, please contact us immediately in your ticket.