Open a new Ticket

  1. Please enter your lastname and our booking reference as ticket subject. Example: Lastname D1234
  2. If you want our answers in German, add “DE” in the ticket subject. Example: Lastname D1234 DE
  3. Please open only one ticket per case. You can add multiple attachments or replys to the same ticket.
  4. Please read our instructions below this form.


Normally we answer within 24h (Monday-Friday). Please read our Corona Update – Post.

Our ticket system will automatically send an email to you when a new answer is received. Unfortunately these emails sometimes end up in your spam folder. To prevent this you can add [email protected] to your contacts. Alternatively you can manually open your ticket and look for a reply.

If you have not received an answer from us / the citizen’s office within 2 months after your request has been processed by us, please contact us immediately.