- Please enter your lastname and our booking reference as ticket subject. Example: Lastname D1234
- If you want our answers in German, add “DE” in the ticket subject. Example: Lastname D1234 DE
- Please open only one ticket per case. You can add multiple attachments or replys to the same ticket.
- Please read our instructions below this form.
Normally we answer within 24h (Monday-Friday). Please read our Corona Update – Post.
Our ticket system will automatically send an email to you when a new answer is received. Unfortunately these emails sometimes end up in your spam folder. To prevent this you can add [email protected] to your contacts. Alternatively you can manually open your ticket and look for a reply.
If you have not received an answer from us / the citizen’s office within 2 months after your request has been processed by us, please contact us immediately.