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Processing times

  • New orders: we send the documents normally within the next working day (Mo-Fri) after purchase to the relevant citizen’s office.
  • Ongoing cases: we reply normally within 24 hrs (Mo-Fri)
  • Upload your deregistration confirmation: as soon as we receivce the documents we upload a digital copy. If you have not received an answer from us / the citizen’s office within 8 weeks after your request has been processed by us, please contact us immediately in your ticket.
  • Support with cancellations and other services: due to the individuality of each case, we currently need about one week for processing.
  • Sending documents abroad: we reduce our personal visits to the post office to; we send documents within one week.

After we sent your documents to the citizen office your case will be processed there. We have no influence on processing times.
We have written a post about the Processing times of the citizen’s offices in Germany for deregistration of residence. Normally this takes between 2-8 weeks.